WhatsApp Communication Policy

1. Our official number. AMDProperties communicates on WhatsApp only from its verified business number +91 99981 19596, displayed as "AMDProperties". Treat messages from any other number claiming to be us as suspicious and report them to [email protected].

2. How you opt in. We message you on WhatsApp only after you opt in, for example by: messaging us first; tapping a "Chat on WhatsApp" button; ticking the WhatsApp consent box on an enquiry form; or saying yes to our telecaller, which we record. The opt-in will state that you agree to receive property updates from AMDProperties on WhatsApp.

3. What we send.

• Service messages: replies to your questions, listing details, brochures, site-visit confirmations and reminders.
• Property alerts: new listings or price changes matching your saved requirements.
• Promotional messages: offers, launches and events, sent only if you separately agree to marketing.

Some replies may be generated automatically by our chatbot or AI assistant using Platform data. Automated answers are for information only and may contain errors; ask for a human agent at any time by typing AGENT.

4. Opting out. Reply STOP at any time to stop all non-essential messages, or STOP ALERTS / STOP OFFERS for specific types. You can also block our number. After you opt out, we will only send messages you request or that are needed to complete an action you already started.

5. Data and Meta. Chats are carried by WhatsApp, operated by Meta Platforms. WhatsApp encrypts messages in transit; messages we receive are stored in our CRM and handled under our Privacy Policy. Meta processes metadata under its own terms and privacy policy. We use WhatsApp in line with the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy.

6. What not to send us. Do not share Aadhaar, PAN, bank account, card, OTP or password details on WhatsApp. AMDProperties will never ask for them in chat, and will never ask you to pay money through a WhatsApp link.

7. Commercial communication rules. Promotional calls and SMS follow the TRAI Telecom Commercial Communications Customer Preference Regulations, 2018 and your DND preferences. We send messages only at reasonable hours and at a frequency proportionate to your search.

8. Acceptable use. Please do not send abusive, obscene, unlawful or spam messages. We may stop responding to, or block, numbers that misuse the channel.

9. Availability. WhatsApp support runs 10:00 to 18:00 IST, Monday to Friday, excluding public holidays. The automated assistant may respond outside these hours. We are not liable for delays or failures caused by WhatsApp, Meta, network or device issues.